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Return and refund policy

• Unlike physical goods, electronically distributed software and software licenses can be duplicated. Once a license has been issued, it is unfortunately not possible for us to recall all copies. Therefore, Totalidea Software does not accept product returns or exchanges.
  
  
• Under no circumstances we will issue a refund on software where the unlock code has already been sent to the customer. There is no exception from this policy, no matter whether a customer finds that the software is incompatible with his specific software configuration and/or hardware configuration, after receiving an unlocking code, serial number, or a full version installation setup.
  
  
• For a software development company it is simply impossible to test drive a software on every possible hardware and software configuration, especially nowadays where daily updates to operating systems, hotfixes for other third party products are released. That's why we offer trial versions: to ensure system compatibility with the system of a potential customer.
  
  Customers are expected to test-drive our software before they decide to buy it! This is in each customer's very own interest to avoid incompatibility issues with a specific computer system. We go to great lengths to produce a trial version with which customers can ensure their satisfaction and system compatibility. This allows our customers to make an informed purchasing decision.
  
  
• There is no refund for service plans, like the 'Registration email backup service', or 'Update protection' extensions.
• By placing an order for one of our products you acknowledge that you have tested the product on your target system for compatibility and satisfaction, and that you have read and understood this return and refund policy.